We, the team at CreoWorx, run a WordPress theme and plugin development shop, which means we build WordPress themes and plugins that people can use to power their websites.

The following terms and conditions govern all use of CreoWorx. By using this website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these terms and conditions you must immediately stop using CreoWorx.

Our website may use cookies. By visiting our website(s) and agreeing to these terms of use, You consent to our use of cookies in accordance with the terms of our privacy policy.

Refunds

We do offer a 14-day refund policy for all WordPress themes & plugins purchased on CreoWorx.com. Because most issues can be worked out before a refund is necessary, refunds will only be considered on a case-by-case basis and only after we’ve worked with you to try and find a solution. Absolutely no refunds will be given after 14 days from the initial purchase. Due to the possibility of dishonest tactics, we do not offer refunds on the 1 Year Membership or Lifetime packages (unless a technical problem is present preventing customer from downloading products).

Due to the nature of our digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.

WordPress themes that we sold on our marketplace may contain additional premium products as a direct customer benefit. An issue or problem with their usage is not a reason that can be used for refund of our products.

If you would like to get your money back contact us by filling this form.

Support

Each purchase grants you access to CreoWorx’s support service, which covers help with setting up your product and direction on how to use the product as advertised. CreoWorx’s support does not cover help with theme or plugin customization beyond the advertised features.

We do not necessarily provide support for our free products, the use or issues arising from 3rd party plugins, troubleshooting issues occurring in versions of older browser (for example: Internet Explorer older than version 8), WordPress itself, or customization requests.

This support service is valid for 1 year from the date of your purchase and will be automatically renewed when the year is up, unless you opt out of renewing your license.

All questions should be directed to our Support Center. Support is provided only in English language.

Payments

We take security seriously. We do not store your credit card or payment information on our site. All payments on site are processed on PayPal and their site.

Theme Setup

The Theme Setup service is generally completed within 24-72 hours from receiving the necessary customer information requested via contact form upon the purchase of the service. The service includes the basic installation of one of our WordPress themes, and it includes the setup of the WordPress theme as per the theme demo.

This service does not include the creation of pages, posts, content, navigation items or anything outside of the theme demo content. It does not include any customizations or changes to the theme code. The Theme Setup Service cannot be use for sites with existing content.

If this service is paid for and submitted with requests beyond the scope as defined on our website, we will kindly ask that the request be modified to meet the requirements previously outlined. In the event the request cannot be modified to meet the theme setup requirements, we will provide a refund and the setup service will not be completed.

This service is non-refundable once it is done.

Limitation of Liability

Under no circumstances shall CreoWorx be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials offered on this site. Even if CreoWorx or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.

Usage

With the purchase of any of Our products, you are entitled to the usage of the download item for yourself or any client work. CreoWorx reserves the right to change or remove (temporarily or permanently) this website, or any part of it, without notice and you confirm that CreoWorx shall not be liable to you for any such change or removal. CreoWorx also retains the rights to change these terms and conditions at any time. Your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Breaches

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to CreoWorx, prohibiting you from accessing CreoWorx, blocking computers using your IP address from accessing our websites, contacting your internet service provider to request that they block your access to CreoWorx.

Translation

These terms are originally written in English (US). We may translate these terms into other languages. In the event of a conflict between a translated version of these terms and the English version, the English version will control.

Changes

CreoWorx reserves the right, at its sole discretion, to modify or replace any part of this agreement. It is your responsibility to check this agreement periodically for changes. Your continued use of or access to the website following the posting of any changes to this agreement constitutes acceptance of those changes.